Back to Data Act Notice
EU Data Act Notice
|
Product Type and related services:
|
Robotic Lawn Mower
|
|
Product Number:
|
T2880/T2801/T280B/T280C/T280D
|
1. Introduction
This notice is provided in compliance with Regulation (EU) 2023/2854 on harmonised rules on fair access to and use of data (the "Data Act"), which aims to ensure fair access to and use of data generated by users of connected products and related services. As your trusted provider, Anker is committed to transparency and empowering you with control over your data.
Kindly remind that this notice only applies to data covered by the Data Act. For information regarding the processing of personal information, please refer to our Privacy Policy. To the extent permitted by Data Act, we are unable to provide access to data that contains confidential data, trade secrets, intellectual property, or other proprietary information.
2. Data Generated/Collected by Connected Products
|
Data Category
|
Data Type
|
Data Format
|
Estimated Volume
|
Collection Frequency
|
Real-time Generation
|
Storage Location
|
Retention Period
|
User Access, Retrieval, and Deletion
|
Company's Intended Use
|
Purpose of Use
|
Transfer to Third Parties
|
Third-Party's Purpose of Use
|
|
Core Device and Performance Data
|
Battery information (current, voltage, temperature, remaining charge, health) Environmental sensor data (rain, collision) Actuator working status (working status, mapping status, etc.) Business data: (mowing records, maps, mowing efficiency, lawn area statistics, etc.)
|
protobuf, if uploaded to cloud, data will be serialized and uploaded in base64 encoding
|
Generated during cleaning tasks, 100K/day
|
Real-time collection
|
Yes
|
Cloud/Device
|
Some device data is retained in logs and uploaded to log server Retained until user account cancellation or device is no longer maintained
|
View via APP
|
Yes
|
Provide users with historical queries and performance analysis for product improvement
|
Yes, only after explicit user request and authorization.
|
Where technically feasible, stored data may be transferred to qualified third parties as per user instructions.
|
|
User Configuration and Device Settings Data
|
User-issued task control commands, robot parameter configuration (mowing speed, driving speed, timing, etc.), control commands, consumable data, etc.
|
protobuf, base64 encoding
|
Data generated only when user sets, 1k/day
|
When user changes settings
|
Cloud/Device
|
Permanently retained while associated with user account until user modifies or resets
|
View via APP
|
Yes
|
Execute user instructions, operate device according to personal preferences
|
No
|
Not applicable
|
|
|
Device Operations and Diagnostic Data
|
Fault information, error codes, firmware upgrade records, mowing records, data tracking
|
protobuf, base64 encoding
|
1M/day
|
Event-driven (error occurrence, upgrade initiation) and regular health checks
|
No
|
Cloud/Device
|
Retained until user account cancellation or device is no longer maintained
|
View via APP
|
Yes
|
Perform proactive maintenance and remote fault diagnosis, ensure smooth firmware upgrades, for product quality management and reliability R&D
|
Yes
|
May be transferred to authorized maintenance service providers to assist with repairs.
|
|
User Account and Service Preference Data
|
Communication preferences (email subscription switch, App push switch, do not disturb period settings), function preferences (auto-upgrade switch), logswitch, etc.
|
protobuf, base64 encoding
|
1k/day
|
When user changes related settings
|
No
|
Cloud
|
Permanently retained while associated with user account until user modifies
|
View via APP
|
Yes
|
Comply with user's explicit wishes, manage communications to users; provide services according to user preferences
|
No
|
Not applicable
|
3. Your Data Access Rights
You, as a user of our products or services, have the right to access the data generated through your use of our devices or platforms. This data will be provided in a clear, concise, and easily understandable format, as required by Data Act.
To exercise your right to access this data, simply submit a written request by contacting: support@anker.com or DPO@anker.com. We will respond promptly and provide the data in an intelligible form.
4. Your Other Rights
Data Act may give you a number of legal rights in relation to the Connected Product data and Related Service data. You can submit data access requests and share data with third parties through the contact information specified in this notice.
If you would like to exercise your rights in relation to the personal data that we hold about you, please contact us using the details set out in the privacy notice applicable to your product. For more detailed information about data use and access, please refer to the Terms of Use, electronic manuals, or other relevant materials.
As a user, you have the right to lodge a complaint if you believe that any of your rights under the Data Act have been infringed. This right ensures that your concerns regarding potential violations of data access, sharing, or usage provisions are heard and appropriately addressed by the responsible oversight body. If you wish to exercise this right or require further assistance, please contact the relevant authority in your Member State.
5. Contact Information
If you have any questions about this notice or your data rights, please reach out to our Data Protection Officer at support@anker.com or DPO@anker.com.
6. Data Holder Information
|
Data Holder
|
Address
|
|
Anker Innovations Deutschland GmbH
|
Prinzenallee 15,40549 Dusseldorf
|
|
Anker Innovations (Netherlands) B.V.
|
Room 710 (Anker Innovation), Coolsingel 65, 3012AC Rotterdam
|
|
Anker Technology (UK) Ltd.
|
205 Kings Road, Fairgate House Suite BB11 2AA Birmingham
|